The Science of Rudeness

Pediatricians, like most folks, are human. We can have our feelings hurt just like anyone else. At KPA, our staff, including doctors, nurses and ancillary team members, are reminded at every opportunity to be kind and courteous to our patients and their parents. We also realize that parents are frequently frightened and anxious about their child’s illness. The following link is to a paper written by Perri Klass, MD,  that lends credence to the notion that you win with honey, not vinegar. So we urge you discuss any disagreements, communication problems, staff rudeness, etc. in a gentle spirit. We, like you, respond much better to niceness than to vitriol. And, if you accept the science, your child’s care will be better as well. The science of rudeness…